Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Divo Beauty Essentials. We’re committed to delivering your order as quickly and safely as possible. Below is everything you need to know about our shipping process.

📦 Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation.

  • During peak seasons or special promotions, processing times may be slightly extended.

  • Once your order has shipped, you’ll receive an email with a tracking number.

🚚 Domestic Shipping – United Arab Emirates

  • Delivery Time: 1–3 business days from the date of dispatch.

  • Shipping Provider: Aramex or trusted local courier.

  • Shipping Fee: Displayed at checkout. Free shipping may apply on promotional offers.

🌍 International Shipping

We ship worldwide to all countries supported by Aramex Express.

  • Delivery Time: 5–10 business days, depending on your location.

  • Shipping Provider: Aramex Express

  • Shipping Charges: Calculated at checkout based on destination, weight, and package dimensions.

  • Duties & Taxes: International orders may be subject to customs duties or taxes. These charges are the responsibility of the customer and vary by country.

Note: Some destinations may experience delays due to customs clearance or regional disruptions. Please refer to your tracking link for real-time updates.

📦 Tracking Your Order

After dispatch, you’ll receive a confirmation email with your Aramex tracking number. Use it to follow your shipment on www.aramex.com.

📬 Delivery Issues

  • If your order is delayed, returned, or marked as delivered but not received, please contact us within 5 days.

  • We are not responsible for shipping delays caused by customs or the courier, but we’ll assist you in resolving issues.

❗ Refused or Unclaimed Shipments

If a package is refused or unclaimed and returned to us:

  • You will be refunded minus original shipping costs and any return fees charged by the courier.

📞 Contact Us

If you have any questions regarding shipping, feel free to reach out:

Divo Beauty Essentials Trading
📧 Email: divo.beauty.e@gmail.com
📍 Location: Al Khawaneej 2, Dubai, United Arab Emirates